POLICIES

Thank you so much for supporting Metalsmith Society! 

Returns

Prior to making a purchase it is important that you read through this page. When an order is placed, it is fulfilled directly by a drop shipper. This means I do not keep goods in stock but orders go directly to the manufacturer. As a result I unfortunately, cannot accept returns for Metalsmith Society goods. Each one is essentially a custom order. So ordering the correct size is crucial, for this reason I've included size guides with each apparel item. If a product ever arrives damaged or with an error, don't hesitate to reach out as a replacement can be sent. I do require an image of the damaged product, which I then submit to my manufacturer. 

Canceled Orders

If you decide you need to cancel an order and its within my ability (the items has not yet been custom printed) I'm happy to issue a refund, however I may not refund the fees charged to me by Paypal or other credit card processors. Thanks for understanding!

Quality

Choosing quality, ethically made products is very important to me. Please know that part of the cost of these items is purchasing whenever possible from manufacturers that have ethical practices. 

International Customers

Thank you so much for supporting Metalsmith Society, I appreciate all of you and am happy to be able to fulfill orders all across the world! Please know that my site uses live shipping rates to get you the best possible shipping price. However you may be responsible for customs fees and I have no way of predicting what those may be. You may also experience a longer wait for your order to arrive. Each product is a custom order and most are created in the USA and then have to ship to you, so wait time can be 10-20 days.

I currently have a few apparel options and mugs that can be fulfilled in Europe, this can eliminate fees for many places and also reduce waiting time and shipping costs. There is:

If you add an item to your cart, there are live shipping rates that will show you your options!

I really appreciate your patience and support. If you have any questions don't hesitate to reach out!

*Please note my manufacturer cannot ship to North Korea, Cuba or Iran.

Lost Packages

In the rare case that you suspect your package has been lost it is important that you contact me no later than 4 weeks from the estimated delivery date. Within that window my manufacturer will typically send a replacement out.