POLICIES
Thank you so much for supporting Metalsmith Society!
Returns
Prior to making a purchase it is important that you read through this page. When an order is placed, it is fulfilled directly by a drop shipper. This means I do not keep goods in stock but orders go directly to the manufacturer. As a result I unfortunately, cannot accept returns for Metalsmith Society goods. Each one is essentially a custom order. So ordering the correct size is crucial, for this reason I've included size guides with each apparel item. If a product ever arrives damaged or with an error, don't hesitate to reach out as a replacement can be sent. I do require an image of the damaged product, which I then submit to my manufacturer.
Canceled Orders
If you decide you need to cancel an order and its within my ability (the items has not yet been custom printed) I'm happy to issue a refund, however I may not refund the fees charged to me by Paypal or other credit card processors. Thanks for understanding!
Quality
Choosing quality, ethically made products is very important to me. Please know that part of the cost of these items is purchasing whenever possible from manufacturers that have ethical practices.
What To Do When An Order Doesn't Look Right
Most of my apparel items are printed by my manufacturer and sent directly to you. This means I don't see the item before it ships out, and occasionally an error can be made by them. If you are unhappy with the print please take a photo of the item as soon as you receive it and email me at corkie@metalsmithsociety.com and I will make it right!
International Customers
Thank you so much for supporting Metalsmith Society, I appreciate all of you and am happy to be able to fulfill orders all across the world! Please know that my site uses live shipping rates to get you the best possible shipping price. However you may be responsible for customs fees and I have no way of predicting what those may be. You may also experience a longer wait for your order to arrive. Each product is a custom order and most are created in the USA and then have to ship to you, so wait time can be 10-20 days.
I currently have a few apparel options and merch items that can be fulfilled in Europe, Australia, Mexico, Canada and Japan this can eliminate fees and also reduce waiting time and shipping costs. You can find those items by searching for "Europe" or "Japan" etc. In some instances an item may only be available for production in certain sizes or colors so if you have questions prior to ordering please contact me. Please note if a location does not have your size color in stock it may be produced in the United States in which case you would be responsible for custom fees, and I am not contacted when this happens so therefore am unable to alert you. Thanks for your understanding!
I really appreciate your patience and support. If you have any questions please don't hesitate to reach out!
*Please note my manufacturer cannot ship to North Korea, Cuba or Iran.
Lost Packages
In the rare case that you suspect your package has been lost it is important that you contact me no later than 4 weeks from the estimated delivery date. Within that window my manufacturer will typically send a replacement out.
Why Did I Only Receive Part Of My Order?
Certain items like stickers, enamel pins and aprons are shipped from my studio while other items like apparel and mugs are shipped by my manufacturer so it is pretty common to have things ship out in separate orders. If you placed an International order it is possible that some of your order could be produced in Europe while the rest is produced in the United States which will also result in separate packages. Everything is done to minimize your shipping costs and I use recycled and recyclable shipping materials wherever I can :)
Privacy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from metalsmithsociety.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
[[
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at corkie@metalsmithsociety.com or by mail using the details provided below:
5775 Post Road PO Box 1402 , East Greenwich, RI, 02818, United States
